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We do not ship to a PO Box #. We ship by UPS only within the United States and UPS will only deliver to a physical shipping address.
UPS tracking information will be emailed when your order has shipped. You can also log into your account to review your order status, and retrieve your UPS tracking information if your order has shipped.
All shipping must be prepaid. We do not charge shipping to a customer's UPS account #. MITECH Trading would be liable for unpaid UPS bills.
We do not export outside the USA nor do we accept payments from outside the USA.
Orders less than $25 will have a $2.50 handling fee.
There is no minimum order requirement unless an item specifies it can only be ordered in a certain quantity. Orders less than $25 will have a $2.50 handling fee.
We offer UPS Next day, 2nd day and 3 day select transit times for faster delivery. Please be sure to allow 1-2 business days for order processing in addition to the UPS shipping transit time chosen. UPS shipping is counted in business days.
Orders usually ship within 1-3 business days from the date the order is placed, with the exception of the State of California. Due to the labeling of the California's Proposition 65, orders shipping to California can take up to 4 business days to ship from the day it is placed.
We do not ship COD. All orders must be prepaid by USA issued credit card or USA PayPal payments.
We ship by UPS only. You will be able to choose the UPS transit time of your choice when you checkout with your online shopping cart. We do not ship by FedEx or Post Office and only ship within the USA.
Merchandise covered under the Limited Lifetime Warranty is replaced as long as we sell the product. Knife handles, and knobs and handles on cookware are not covered under this warranty. The customer is responsible for all shipping costs on merchandise returned under this warranty.
We must be notified immediately upon receipt of the merchandise regarding missing or damaged merchandise. Please use the Contact Us link under Customer Support to report such discrepancies.
Should you wish to receive a quote for a larger quantity then offered on our website, please contact us by email at firstname.lastname@example.org. Please be sure to include your name and shipping address.
MITECH Trading has the right to adjust prices accordingly, therefore we do not offer price adjustments if an item is reduced after the initial purchase.
We do not have a printed catalog. All our products are listed on the website.
We do not offer a product CD, however you are free to use our pictures and descriptions for the purpose of reselling. You are not allowed to link direct to the images on our server.
To become a reseller or drop shipper you only need to create an online account and you'll be able to begin placing orders. The prices listed on our website will be your wholesale prices.
The wholesale prices listed on our website are the same for resellers.
Dropshipping orders must be shipped and billed within USA
We do not have a minimum order requirement on non-print orders, unless an item specifies it can only be ordered in a specific quantity. We do have a $2.50 handling fee for orders less than $25.
Invoices are emailed and available from your order history. A packing list with our company's name, adderss, and item description will be included with your customer's order, however prices are not listed.
Our company name and address will be on the UPS shipping label as well as the packing list your customer receives. Prices are not listed on the packing list. Invoices are not included in the shipment.
There are no drop shipping charges. There is only our $2.50 handling fee on all orders less than $25.
The wholesale prices listed on our website are the same for regular and drop ship orders.
Please contact us immediately using the Contact Us link at the bottom of this page. Please provide us with your order number and the reason for the dispute. We will reply by email within 24 business hrs.
Orders less than $25 will have a $2.50 handling fee.
Payments are accepted only from within the USA. Payment is accepted by credit card or PayPal. We do not accept gift cards, checks, money orders, or net term accounts. For large company orders, payment by bank check or wire transfer may be accepted. Please contact us using the Contact Us link under Information. All emails are answered within 24hrs Mon-Friday.
Sales tax is charged only to Florida customers. If you have a current year Florida resale's certificate or are tax exempt, please fax a copy to 321-608-2389 or by email to email@example.com. Florida sales tax is automatically added to Florida shipments. If a copy of your Florida resale's certificate or tax exempt form is on file, sales tax is removed when the order is processed.
If your order shows as pending and you wish to cancel, please contact us immediately by email firstname.lastname@example.org or using the Contact Us link at the bottom of this page. There will be a $10 fee for order cancellation. Once an order has been updated from pending to processing, it can not be altered or cancelled since it has been placed in the system for shipping.
To compare products, place your mouse pointer over the product picture. Click on the blue circular Compare this Product icon to the right of the picture. Repeat this procedure for the next product. When you are ready to compare the products, click on Products Compare, just above the product pictures.
Print orders are non-refundable, and cannot be returned for replacement.
We do not offer drop shipping on promotional products.
Under our Promotional Custom Imprinted and Embroidered Products Category, you can request a quote for any of our imprintable products as well as upload your artwork.
There is a minimum order quantity requirement for print orders. The minimum requirement is listed for each imprintable item. We do not print for less than the minimum listed.
We do not export outside the United States.